Refund policy

Radhya Mart – Return & Refund Policy

At Radhya Mart, we aim to provide our customers with quality products and a smooth shopping experience. If you receive a defective or incorrect product, we are here to help.

1. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after delivery. To help us verify the issue and process your request, an unboxing video may be required as proof.

After reviewing the issue, we may provide a replacement or refund, depending on the circumstances and product availability.

2. Product Not as Described
If you believe the product you received is significantly different from the product description or advertisement, please contact us with clear photos/videos and your order details. We will review the claim and provide an appropriate resolution where applicable.

3. Change of Mind / Unwanted Products
Returns requested simply because you changed your mind, no longer want the product, or ordered the wrong product may not be eligible for a return or refund.

4. Return Shipping Costs
If the return is approved because the product was defective, damaged, or incorrectly delivered, Radhya Mart will cover the applicable return shipping cost.

For eligible returns requested for other reasons, the return shipping cost may be the customer's responsibility.

5. Return Approval
All return requests are subject to review and approval. Please do not send any product back without contacting our support team and receiving return instructions.

6. Refunds
If a refund is approved, it will be processed to the original payment method. Processing time may vary depending on the payment provider or bank.

For any questions regarding returns or refunds, please contact:

Email: shivam8299263219@gmail.com
Phone: 8299263219