Refund policy

At Radhya Mart, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the policy below.

1. Return Period

We offer a 7-day return policy. You have 7 days from the date of delivery to request a return.

To be eligible, the product must be unused, unworn, in its original condition, with tags and original packaging intact. Proof of purchase or order details may also be required.

2. How to Request a Return

To request a return, contact us at:

Email: shivam8299263219@gmail.com
Phone: 8299263219

Please provide your order number, product details and reason for the return. Do not send the product back before receiving return instructions from our support team.

3. Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order details and clear photos/videos of the issue.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or refund.

4. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Perishable products
  • Personalized or customized products
  • Certain beauty and personal-care products
  • Used, damaged or altered products
  • Gift cards
  • Products marked as non-returnable or final sale

5. Exchanges

Direct exchanges may not be available for every product. If you need a different product or variant, you may need to return the original product, if eligible, and place a new order.

6. Return Shipping

Return shipping charges may apply depending on the reason for the return.

For products that are damaged, defective or incorrectly delivered, Radhya Mart may provide an appropriate return solution after reviewing the issue.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

If you have not received your refund after the applicable processing period, please contact us.

8. Contact Us

For any questions regarding returns or refunds:

Radhya Mart
Email: shivam8299263219@gmail.com
Phone: 8299263219